IT help for small business owners

Plain-English answers to the IT questions owners ask us, from backups and laptop encryption to website domains.

Backups and files

What to protect, where copies should live, and how to test that a restore works.

What OneDrive protects, what it doesn’t, and what to add.

What good backups look like, what to ask, and a 30-minute restore check.

Check, turn on, and save the recovery key for Windows and Mac.

The controls insurers ask about, and what to check before you answer.

What the questions really ask, and how to check where two-step sign-in is required.

What EDR is, which computers it covers, and who sees its alerts.

What “offline” and “immutable” mean, and the four facts to check first.

What insurers mean by phishing training and email security, and how to check what you have.

What clients ask about, what counts as proof, and how to answer partial items.

What to shut off, what to keep, and the order that protects your data.

Have a second admin ready, go first yourself, then add your team a few at a time.

What to do in the first hour, and who you may need to notify.

How to choose, and why who owns the accounts matters most.

How to find out who really owns it and how to protect it.

Your options, the order of the steps, and how to switch without losing mail.

What to keep doing yourself and what to hand off first.

How to count the work, price both paths, and when a mix makes sense.

Twenty minutes. You tell us what’s going on, and we tell you honestly whether we can help.