How switching to IT PLZ HELP works
From the first call to your first review
Here is what happens, in order, from the first call to the first quarterly review.
A 20-minute fit check
You tell us what’s going on with your IT, and we tell you honestly whether we’re a fit. If we’re not, we’ll say so and point you somewhere better.
A discovery call, about 45 minutes
We map out your setup, from devices and Microsoft 365 to backups and security, and what’s really causing the problems you’re seeing.
Your proposal, walked through together
We go through the proposal with you line by line: one flat rate per user, the one-time onboarding fee, and anything outside the package quoted per device. Ask anything. No long-term contract.
Sign and pick a start date
We send the agreement the same day you decide. You pick an onboarding start date, and we invoice the one-time onboarding fee.
Onboarding, complete within 30 days*
We install monitoring and security tools, set up and test backups, roll out a password manager and multi-factor authentication, document your setup, and email your team so they know who to call.
Day to day
Support Monday to Friday, 8 a.m. to 6 p.m. Pacific, and monitoring of your laptops and desktops.
Your first quarterly review
About 90 days in, we sit down with you, or with your in-house technical contact, to review what we did, what’s coming, and what to plan for. Then every quarter after that.
*The 30 days depends on your availability and your team’s for setup.
Common situations
If someone else helps decide
Bring them to the proposal walkthrough, or we’ll meet with them directly. We can also send a one-page summary you can pass along.
Something broken right now?
Email help@itplzhelp.com and mark it urgent. We’ll talk through what’s happening. If it needs hands-on work, we’ll agree on the scope and price before we start, and you don’t need to sign up for managed IT to get help.
Under contract with another provider?
Tell us when it ends. We’ll plan the switch about 90 days ahead so the handoff is ready before your contract runs out.
What we support
We fully support the Windows and Microsoft 365 setup we provide, including the security and management tools we deploy. Anything outside that, like other business software, phones, or other cloud platforms, gets best-effort help when something breaks. If you want us to manage and improve it, that’s a separate engagement.
Already have a technical person?
We work alongside them. They stay close to your business, we bring the tools and a second set of eyes, and our quarterly reviews give them what they need to show the value to your owner.
Switching from another provider
We coordinate the handoff and deploy our tools alongside your old setup if needed. Our team has moved companies’ IT through mergers and multi-site migrations, and switching providers takes the same discipline at a smaller scale.
Book a free 20-minute fit check